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AAK ­ Responsible Growth 2012-2013 - UK

In this section we cover all the areas where we meet our customers. It includes our products, product development, food safety, product information and market communication. AAK Responsible Growth | 7 Our interaction with customers is based on sound business ethics and a deep understanding of our responsibility for safeguarding customer brands. As a supplier of ingredients for some of the world’s best-known brands, we recognise our role and our customers’ expectations and see these as key elements in the execution of our AAK Acceleration program. AAK focuses on three business areas: Food Ingredients – Our largest business area primarily offers solutions to the Bakery, Infant Nutrition, Dairy and Food Service industries Chocolate & Confectionery Fats, including Personal Care – Our second largest business area offers cocoa butter alternatives for chocolate, compounds for coating and moulding, and speciality fats for confectionery fillings Technical Products & Feed – Our Technical Products & Feed business area provides Biolubricants for metalworking, forestry and construction, fatty acids and glycerine for various applications and proteins and fats for animal feed Marketplace objectives RSPO supply chain certification We are constantly working to meet our customers’ needs and support them as they move towards certified sustainable palm oil (CSPO). Right now the Book & Claim / GreenPalm is the ideal option. However, AAK also provides mass balance and segregated CSPO. Judging by current trends, the demand for sustainable palm oil looks set to increase in the coming years. In preparation for this, eight of the eleven AAK production plants that handle palm oil have obtained RSPO Supply Chain Over the years, we have established longstanding relationships with our customers, building on mutual respect and detailed understanding of customer needs. Knowing our customers means knowing our markets, and that gives us a head start when responding to market trends. From time to time, we even set new trends through the development of leadingedge products. Oils and fats from AAK perform valuable functions in customers’ products. They may ensure the right meltdown property, carry flavour, supply essential fatty acids, provide texture and much more. In each case, our understanding of the customer’s requirements is key to developing the right solution. This is why close cooperation is so important. In cooperation with customer representatives, our product experts test applications, develop solutions and explore new production methods. Certification, and are now ready to process sustainable palm. Our objective for 2013 is to further increase the number of certified facilities to at least ten. Sedex audit The Supplier Ethical Data Exchange (Sedex) is an online platform for sharing ethical data between companies and their suppliers. Developed specifically to support the Sedex system, the Sedex Members Ethical Trade Audit (SMETA) follows the same philosophy by enabling the sharing of audit reports with customers who are also Sedex members. Eight of our ten reporting production plants are already members of Sedex and underwent a SMETA audit in 2012. We expect more sites to become members of Sedex during 2013, enabling them to share information about labour and business practices, health, safety and the environment with Sedex-member customers – an important step in ensuring an ethical supply chain.


AAK ­ Responsible Growth 2012-2013 - UK
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