Marketplace This section covers all areas in which AAK interacts with customers. It includes products, product development, food safety, product information and market communication. Interaction with customers is based on sound business ethics and a deep understanding of the company’s responsibility for safeguarding customer brands. As a supplier of ingredients for some of the world’s best-known brands, AAK recognizes its role and its customers’ expectations and sees these as key elements in the way the AAKtion program is executed. This is why close cooperation is so important. In cooperation with customer representatives, AAK’s product experts test applications, develop solutions and explore new production AAK Responsible growth | 7 $$.IRFXVHVRQWKUHHEXVLQHVVDUHDV Food Ingredients The largest business area primarily offers VROXWLRQVWRWKH%DNHU\,QIDQW1XWULWLRQ Dairy and Food Service industries &KRFRODWH &RQIHFWLRQHU\)DWV The second largest business area offers cocoa butter alternatives for chocolate, compounds for coating and moulding, and speciality fats for confectionery ¿OOLQJV 7HFKQLFDO3URGXFWV )HHG The Technical Products & Feed business area provides biolubricants for metalworking, forestry and construction, fatty acids and glycerine for various applications and proteins and fats for animal feed Over the years, AAK has established longstanding relationships with customers built on mutual respect and a detailed understanding of customer needs. Knowing your customers means knowing your markets, and that gives AAK a head start when responding to mar- ket trends. From time to time, AAK even has set new trends through the development of leading-edge products. Oils and fats from AAK perform valuable functions in customers’ products. They may ensure the right meltdown property, FDUU\ÀDYRXUVXSSO\HVVHQWLDOIDWW\DFLGVSUR- vide texture and much more. In each case, AAK’s understanding of customers’ requirements is key to developing the right solution. Marketplace achievements 2013 5632VXSSO\FKDLQFHUWL¿FDWLRQ AAK constantly works to meet its customers’ needs and supports them as they move toward FHUWL¿HGVXVWDLQDEOHSDOPRLO&632 Judging by current trends, the demand for sustainable palm oil looks set to increase in the coming years. In preparation for this, ten of the eleven AAK production plants that handle palm oil have obtained RSPO Supply Chain &HUWL¿FDWLRQDQGDUHQRZUHDG\WRSURFHVV sustainable palm. 6HGHDXGLW 7KH6XSSOLHU(WKLFDO'DWD(FKDQJH6H- GHLVDQRQOLQHSODWIRUPIRUVKDULQJHWKLFDO data between companies and their suppliers. 'HYHORSHGVSHFL¿FDOO\WRVXSSRUWWKH6HGH system, the Sedex Members Ethical Trade $XGLW60(7$IROORZVWKHVDPHSKLORVRSK\ by enabling the sharing of audit reports with customers who are also Sedex members. Eight of AAK’s eleven reporting production plants are already members of Sedex and methods. have passed a SMETA audit. More sites are expected to become members of Sedex as the need increases. However, plans for including new acquisitions had to be postponed due to other priorities during 2013.
AAK - Sustainability report 2013/2014
To see the actual publication please follow the link above