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AAK - Sustainability report 2013/2014

Substantial product information ensures transparency 7KHPLQLPXPUHTXLUHPHQWIRUSURGXFWLQIRU- mation is usually stipulated by legislation DQGVWDWHGLQWKHVWDQGDUGFRQWUDFWVXVHG LQRXUEXVLQHVV5HTXLUHPHQWVIRUIXUWKHU LQIRUPDWLRQGHSHQGRQWKHW\SHRIGHOLYHU\ For example, they vary according to whether WKHSURGXFWLVVWDQGDUGRUKLJKO\UH¿QHGDQG ZKHWKHUWKH\DUHLQJUHGLHQWVRU¿QDOFRQVXPHU products. AAK’s product information sheets sometimes have different names in different countries, but in general, three types of information are DYDLODEOH A matter of trust $$.&RGHRI&RQGXFW When it comes to meeting customers’ needs and expectations, trust is just as important as products. AAK customers must be able to rely on AAK as a safe supplier, and particularly upon the company’s commitment to working in an ethically sound manner. The AAK Code of Conduct, which applies to all AAK staff, regulates interaction with both customers and suppliers. The Code is based on the same standards as the supplier codes that customers expect AAK to follow, encompassing ILO conventions, human rights, OECD guidelines and the UN Global Compact. The AAK Code of Conduct is AAK’s guarantee to customers that the company acts responsibly, right across the organization. Customer: 10 | AAK Responsible growth 3URGXFW,QIRUPDWLRQ6KHHW3URGXFW 6SHFL¿FDWLRQVSHFL¿HVWKHSK\VLFDODQG chemical properties of the products and is often part of a contract 0DWHULDO6DIHW\'DWD6KHHWrelates to safety issues, often concerning transport. This is a legal requirement for chemicals, but not for food. However, most customers demand this information 4XDOLW\ 3URGXFW6DIHW\6KHHWcontains additional information related to the product such as allergens, GMOs, contaminants, country of origin, raw materials and additives, typical fatty acid composition, etc. 3XPSDEOH 6ROXWLRQV ,PSURYHGSUR¿WZLWKSXPSDEOHVKRUWHQLQJV PRODUCT FOCUS CHOCOFILL™ BR – for significantly prolonged bloom stability )RUWKHPDMRULW\RISURGXFWVD&HUWL¿FDWHRI $QDO\VLVDFFRPSDQLHVHDFKGHOLYHU\7KHFHUWL¿- cate is produced by the relevant AAK laboratory DQGFRQ¿UPVFRPSOLDQFHZLWKDJUHHGSURGXFW VSHFL¿FDWLRQV Food safety Food safety is another area of customer concern. To satisfy the requirements of customers as well as national and international legislation, $$.¶VSURGXFWLRQSODQWVDUHFHUWL¿HGLQDFFRUG- ance with recognized standards, and subject to regular audit by third parties. AAK’s Quality Control functions ensure and document that HDFKDQGHYHU\GHOLYHU\OLYHVXSWRVSHFL¿F ations and all food safety requirements. The AAK Group vision is to be the custom- HUV¶¿UVWFKRLFHLQYDOXHDGGHGYHJHWDEOHRLO solutions. To achieve that, it is important to show customers that AAK is a responsible, trustworthy supplier that would never compromise their brands. One of our key principles within Ferrero is Respect & Responsibility which include social respect and environmental responsibility. Long lasting relationships between Ferrero and its suppliers remain very important to secure a continuous leverage of sustainable and high quality raw material sourcing. AAK is one of Ferrero’s important suppliers with a long history of mutual respect and common ground on responsible sourcing, this being emphasized by both companies adhering to the 10 universal principles of the UN Global Compact and AAK meeting the requirements in the Ferrero Code of Ethics and the Ferrero &RGHRI%XVLQHVV&RQGXFW AAK was also among the suppliers which at an early stage supported Ferrero in achieving our target of sourcing 100 percent sustainable palm oil by the end of 2014 and to secure the future leverage of sustainable sourcing, AAK has committed to partner with Ferrero in meeting the Ferrero Palm Oil Charter. “ “


AAK - Sustainability report 2013/2014
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