Substantial product information for customer support The minimum requirement for product information is usually stipulated by legislation and stated in the standard contracts used in our business. Requirements for further information depend on the type of delivery. For example, they vary according Bakery solutions The Co-Development Company A matter of trust KFC calls AAK “the unsung hero” in 12 to whether the product is standard or highly refined, and whether an ingredient or a final consumer product. AAK’s product information sheets sometimes have different names in different countries, but in general, three types of information are available: Product Information Sheet/Product Specification specifies the physical and chemical properties of the products and is often part of a contract. Material Safety Data Sheet relates to safety issues, often concerning transport. This is a legal requirement for chemicals, but not for food. However, most customers demand this information. Quality & Product Safety Sheet contains additional information related to the product such as allergens, GMOs, contaminants, country of origin, raw materials and additives, typical fatty acid composition, etc. For some products, a Certificate of Analysis accompanies each delivery. The certificate is produced by the relevant AAK laboratory and confirms compliance with agreed product specifications. AAK Code of Conduct When it comes to meeting customers’ needs and expectations, trust is just as important as products. AAK customers must be able to rely on AAK as a safe supplier, and particularly upon the company’s commitment to working in an ethically sound manner. The AAK Code of Conduct, which is understood, accepted and signed by all AAK staff, regulates interaction with both customers and suppliers. The Code is based on the same standards as the supplier codes that customers expect AAK to follow, encompassing ILO conventions, human rights, OECD guidelines and the UN Global Compact. The AAK Code of Conduct is AAK’s guarantee to customers that the company acts responsibly, right across the organization. Food safety Food safety is another area of customer concern. To satisfy the requirements of customers as well as national and international legislation, AAK’s production plants are certified in accordance with recognized standards, and subject to regular audit by third parties. AAK’s Quality Control functions ensure and document that each and every delivery lives up to specifications and all food safety requirements. The AAK Group vision is to be the customers’ first choice in value-adding vegetable oil solutions. To achieve this vision, it is important to show customers that AAK is a responsible, trustworthy supplier that would never compromise their brands. its restaurants AAK UK was named KFC Supplier of the Year 2015 and KFC Food and Packaging Supplier of the Year 2015 in the prestigious KFC UK supplier awards, held at a ceremony in London in March. Describing AAK as “the unsung hero in our restaurants”, KFC struck at the very core of AAK’s CCV (Creating Customer Value) approach in saying: “This supplier has extended from their core business to support KFC by developing new products to meet changing customer needs. They have heavily invested in Food Service capability and are looking to invest further into innovative packaging formats to support our brand in the future. They are key supporters of Spend Smarter initiatives that have helped reduce our cost of spend year-on-year and have underpinned this with flawless service and availability.” The award is the result of a team effort spanning across sales and customer innovation, production, supply chain, technical and marketing, and to win such an accolade, AAK had to get everything right, consistently. This approach has also opened up the possibility of broadening the range of products that AAK supply. AAK is also being engaged as a strategic partner to build its KFC sales across Europe.
AAK - Sustainability Report 2014/2015
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