Over the years, AAK has established long-standing
relationships with customers built on mutual respect and
a detailed understanding of customer needs. Knowing
your customers means knowing your markets, and that
gives AAK a head start when responding to market
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through the development of cutting-edge solutions.
Oils and fats from AAK perform valuable functions
in customers’ products and sustainable value-adding
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structure, responsible supply chains and much more. In
each case, AAK’s understanding of customers’ requirements
is crucial when developing the right solution. In
cooperation with our customers’ key people, our experts
test applications, co-develop product and supply chain
solutions, and explore new production methods. We
always aim to be a leading and knowledgeable partner
on sustainability to our customers.
Key achievements
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Percent of production sites
2015 2016 2017 2018 2019
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Percent of production sites processing palm oil
2015 2016 2017 2018 2019
100
80
60
40
20
0
100 100 100 100
92
100
80
60
40
20
0
100 100 100 100 100
Sedex* members and passed SMETA audit
Percent of production sites
2015 2016 2017 2018 2019
100
80
60
40
20
0
82
76
60
69 69
Our Customer achievements
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At AAK, we understand the value of having independent
organizations review our processes to verify that the
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quality, and environmental protection. The level of food
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production sites remained high during 2019.
Code of Conduct for Agents and Distributors
After successfully implementing our Code of Conduct
with all employees, and our Supplier Code of Conduct
with our raw material suppliers, we began implementing
our Code of Conduct for Agents and Distributors. In
2019, we achieved 98 percent implementation, 93
percent among our agents, and 99 percent of our
distributors signed the Code of Conduct. To ensure that
we continuously develop our business relationships on
common values, we will further build on the ability to
train our business partners.
Increasing demand for sustainable products
AAK will always make sure that sustainable options are
available and that we enhance the value of these types
of solutions.
We produce different sustainability communication
materials for customers, such as progress reports and
presentations, and we continuously work to expand
our employees’ knowledge to increase the demand for
sustainable products.
Employee skills and product governance
Our skilled Customer Innovation (CI) and sales teams
make sure that requirements are understood and
that we meet our customers’ needs. This is done by
following up on the approval process of the products,
ensuring integrity, safety and feasibility of the products
through to trials and launch. The sales team is also
there together with the quality department to follow up
on any product failures or complaints that will be logged
according to our customer complaints procedure.
19
* Sedex is a global membership organization to manage
performance around labor rights, health and safety, environment
and business ethics and SMETA is the corresponding audit.